Privacy Policy

We collect what we need to run ChatServe (WhatsApp campaigns, OTPs, alerts, and AI-powered replies), keep it secure, and make it work better over time.

Account & profile data

• Name, email address, and login identifiers
• Organization/company details you add
• Support requests you send to us

Usage data

• Pages you visit and features you use (e.g., campaigns, templates, inbox)
• Approximate device and browser details (to debug issues and improve performance)
• Log data such as timestamps, error events, and diagnostic information

Content and service data

ChatServe is a messaging automation platform. That means you may upload or create content in the product.

• Message templates, campaign names, tags, and configuration settings
• Automation rules and inbox settings
• Other content you choose to store in the Service

Note: ChatServe is built on official WhatsApp Business APIs. Depending on how you use the Service, some message data may be processed to deliver messages, handle replies, and power automations.

Cookies & similar technologies

• Essential cookies (for authentication and basic functionality)
• Preference cookies (like theme and language, where available)
• Analytics cookies (if enabled) to understand product usage and improve the Service

• Provide core features (campaigns, OTPs, alerts, inbox, AI-assisted replies)
• Create and manage accounts, authenticate users, and prevent unauthorized access
• Customer support and service communications (like outage notices or security alerts)
• Improve performance, reliability, and usability (debugging, analytics, feature testing)
• Compliance, fraud prevention, and enforcing our policies

If you're in the EEA/UK (or similar jurisdictions), we process personal data under one or more of these bases:

• Contract: to provide ChatServe as you requested (e.g., deliver messages, run campaigns).
• Legitimate interests: to secure, maintain, and improve the Service (balanced against your rights).
• Consent: for optional cookies/marketing where required. You can withdraw consent at any time.
• Legal obligation: when we must comply with applicable laws (e.g., tax, accounting).

• Service providers: hosting, analytics, customer support, and other vendors that process data on our behalf under contracts.
• WhatsApp/Meta-related services: where required to deliver WhatsApp messaging via official APIs.
• Legal, safety, and rights: to comply with law, enforce our terms, or protect users and the Service.
• Business transfers: if we're involved in a merger, acquisition, financing, or sale of assets.

We keep personal data only as long as needed for the purposes in this policy, including to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations.

If you request deletion, we'll delete or anonymize data where possible. Some records may be retained for security, fraud prevention, or legal compliance.

• Access controls and authentication safeguards
• Encryption in transit where supported
• Monitoring, logging, and rate limiting to detect abuse
• Vendor reviews and security practices where applicable

Depending on where you live, you may have rights such as:

• Access – ask what personal data we have about you
• Correction – update inaccurate data
• Deletion – request deletion of your data
• Portability – request a copy in a usable format (where applicable)
• Objection / restriction – object to certain processing or request limits
• Opt-out – opt out of non-essential communications (e.g., marketing emails)

To make a request, contact us using the details in the "Contact Information" section below.

Cookies help the site and product work properly. Some are essential (like keeping you signed in). Others help us understand usage and improve the product.

Where required by law, we'll ask for consent for non-essential cookies. You can also manage cookies in your browser settings.

ChatServe may rely on third-party infrastructure and tools (for example, hosting providers, analytics, email delivery, and official WhatsApp Business API providers). These third parties may process personal data to provide their services.

Your information may be processed in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards when required (such as contractual protections).

ChatServe is not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we'll take steps to remove it.

We may update this policy from time to time. If changes are significant, we'll provide a noticeable notice (for example, in-product or by email). The "Last updated" date at the top reflects the latest version.

Questions, requests, or privacy concerns: privacy@chatserve.com or chatserveai@gmail.com.