E-commerce
WhatsApp automation for online stores
Order updates, cart recovery, delivery tracking, and review requests — turn WhatsApp into your highest-converting channel.
WhatsApp for e-commerce enables online stores to send order confirmations, shipping updates, cart recovery messages, and review requests on WhatsApp — achieving 90%+ open rates. ChatServe integrates with Shopify, WooCommerce, and custom stores via API to automate the entire post-purchase customer journey.
Key benefits
- Automated order confirmation and shipping updates
- Abandoned cart recovery with personalized messages
- Post-delivery review and referral requests
- Flash sale and promotional broadcast campaigns
- AI chatbot for product and return policy FAQs
Features
Order Notifications
Real-time order and delivery status updates.
Cart Recovery
Win back abandoned carts with timed WhatsApp messages.
Review Collection
Request product reviews after delivery.
Use cases
- Order placed, shipped, and delivered notifications
- Abandoned cart recovery sequences
- COD confirmation and address verification
- Return and exchange status updates
- Product launch and sale announcements
FAQ