WhatsApp Chatbot
AI WhatsApp chatbot trained on your business knowledge
Upload your docs, FAQs, and policies. Our RAG-based AI answers customers 24/7 with smart escalation to your team.
A WhatsApp chatbot automatically answers customer questions on WhatsApp using AI, rules, or a combination of both. ChatServe offers a built-in RAG-based AI chatbot that learns from your documents, handles tier-1 queries 24/7, and escalates to human agents when needed — all on Meta's official WhatsApp Business Platform.
Key benefits
- RAG-based AI trained on your documents and FAQs
- 24/7 automated tier-1 customer support
- Smart escalation to human agents in the inbox
- No add-on fees — AI chatbot included in every plan
- Multilingual support for Indian languages
Features
AI FAQ Chatbot
Upload documents and let AI answer customer questions accurately.
Smart Escalation
Route complex queries to human agents with full conversation context.
Knowledge Base
Manage training documents, FAQs, and response policies in one place.
Use cases
- Answering product and policy FAQs automatically
- Handling booking and order status inquiries
- Qualifying sales leads before human handoff
- Providing return and cancellation policy info
- After-hours support when agents are offline
FAQ